Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function efficiently, remember your preferences and improve your browsing experience. Cookies may also be used to understand how visitors use our website and to improve our services.

2. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and customer portal. Examples include:

• Logging into your account
• Maintaining secure sessions
• Preventing fraud
• Remembering security settings
• Processing forms

Without these cookies, parts of the website will not function correctly.

Performance Cookies

These cookies help us understand how visitors use our website. They collect anonymous information including:

• Pages visited
• Time spent on pages
• Navigation routes
• Error messages
• Website performance

This information helps us improve the website.

Functional Cookies

These cookies remember your preferences including:

• Language
• Region
• Login preferences
• Display settings
• Accessibility options

Analytics Cookies

We may use analytics providers such as Google Analytics or similar services to understand:

• Visitor numbers
• Website traffic
• Popular pages
• Device types
• Geographic locations
• Referral sources

Analytics data is generally aggregated and anonymised.

Marketing Cookies

Where you provide consent, marketing cookies may be used to:

• Measure advertising performance
• Deliver relevant advertising
• Monitor marketing campaigns
• Prevent repeated advertisements
• Build audience insights

Marketing cookies are only placed where legally permitted.

3. Third-Party Cookies

Some cookies may be placed by trusted third-party providers including:

• Payment providers
• Identity verification providers
• Fraud prevention providers
• Website analytics providers
• Customer support software
• Live chat providers
• Embedded content providers

These providers have their own privacy and cookie policies.

4. Information Collected

Cookies may collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Click activity
• Login information
• Session identifiers

Where possible, this information is aggregated and does not directly identify you.

5. Managing Cookies

You can manage or delete cookies through:

• your browser settings;
• our cookie preference centre (where available);
• your device settings.

Most browsers allow you to:

• block cookies;
• delete cookies;
• receive notifications before cookies are placed;
• disable third-party cookies.

Please note that disabling essential cookies may affect the functionality of our website.

6. Browser Guidance

You can usually manage cookies through your browser's help section. Popular browsers include Google Chrome, Microsoft Edge, Safari and Mozilla Firefox. Instructions vary depending on the browser and device you use.

7. Cookie Retention

Some cookies expire when you close your browser (session cookies). Others remain on your device for a longer period (persistent cookies) to remember your preferences for future visits. Retention periods vary depending on the purpose of the cookie.

8. Changes to This Policy

We may update this Cookie Policy from time to time to reflect:

• changes in legislation;
• changes to our services;
• changes to the technologies we use.

The latest version will always be published on our website.

9. Contact Us

If you have any questions regarding this Cookie Policy, please contact: YTY LTD trading as Rewards Pilot Email: privacy@rewardspilot.co.uk Website: www.rewardspilot.co.uk

Schedule 1 — Typical Cookies

Cookie Consent

When you first visit the Rewards Pilot website, you will be presented with a cookie banner allowing you to accept all cookies, reject non-essential cookies or customise your cookie preferences. Your preferences can be changed at any time through the cookie settings available on the website.